Privacy Policy

At Patra Setu, your privacy is paramount. This Privacy Policy describes how we collect, use, store, and protect your personal and business information when you access our website, use our Verification APIs, Recharge APIs, white-label Android applications, dashboard, or any related services.

1. Information We Collect

We may collect the following categories of information:

• Personal details: name, email address, phone number, company name, GST/PAN (for verification).
• API usage data: request logs, IP addresses, timestamps, endpoint usage patterns.
• Payment information: transaction details, billing addresses (processed via secure gateways).
• Device data: device type, operating system, browser information for analytics.

2. How We Use Your Information

We use collected data to:

• Provide, maintain, and improve our API services and recharge platform.
• Process customer support requests and technical assistance.
• Analyze usage trends to enhance performance and security.
• Detect, prevent, and address fraud, security risks, or policy violations.
• Send service notifications, billing reminders, and updates (with opt-out options).

3. Data Protection & Security

We implement industry-standard security measures including encryption (TLS 1.2+), access controls, regular vulnerability assessments, and secure data centers. However, no method of transmission over the internet is 100% secure. We restrict internal access to personal data to authorized employees only.

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Third‑party service providers (payment gateways, cloud hosting, analytics) who sign data protection agreements.
• Law enforcement or regulatory authorities when required by applicable law.
• Business partners only with your explicit consent (e.g., co-branded services).

5. Cookies & Tracking Technologies

Our website uses essential cookies for authentication and session management. We also use optional analytics cookies (Google Analytics) to improve user experience. You can disable cookies via browser settings, but some features may not function properly.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal compliance, fraud prevention, or legitimate business purposes (e.g., transaction records for 7 years as per Indian tax laws).

7. Your Rights (Under Indian IT Act & GDPR where applicable)

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at the email below. We will respond within 30 days.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised "Last Updated" date. Continued use of our platform after changes constitutes acceptance.

10. Contact Information

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Your trust is our priority. Read our Terms & Conditions for more legal information.